Technical Support

• Provide 1st level ICT support to resolve or escalate ICT incidents as appropriate.
• Provide information systems administration support.
• Provide telephony administration support.
• Provide escalation’s support to ICT Teams and Vendor Teams as required.
• Contribute to the enhancing of Service Desk procedures and policies.
• Maintain a consistent focus on the quality of service to ensure maximum customer satisfaction.
• Proactively suggest (and implement as appropriate) system, software, technology upgrades across the business and thereby improving on the efficiency of service/systems uptime.

Teamwork

• Show a positive attitude.
• Build relationships with your peers, colleagues, and manager.
• Support colleagues and build the right culture.
• Look out for each other.
• Share knowledge with colleagues and with Client
• Be flexible and adapt to different situations, customers and business needs.
• Recognise the part you play in the team and contribute to its success.

Continuous Improvement

• Engage in and take ownership of personal development and career planning.
• Find ways to do things better for yourself, the team, Abtran, the customer and the
  Client.
• Tell people about your good ideas.

PERSON SPEC AND COMPETENCIES:

Specifically, the IT Support Administrator will have:

• 2 or more years’ experience in ICT Support with an organization of 50+ users
• Experience of an ICT Service Desk and incident management processes
• Administration of Active Directory
• Knowledge of LAN, TCP/IP, Ethernet switch basic configuration
• Moving and re-patching PCs, IP phones and other Hardware
• Extensive experience supporting MS Windows workstations, printers, and standard end-user applications e.g. MS Office
• Cloud experience such as MS Office 365 is desired

Desired Qualifications, Training and Experience:

• ICT Technical Qualification (MCP, CCNA, etc.)
• A third level ICT Qualification
• Experience of ITIL processes

Personal Attributes required:

• Excellent Communication skills
• Flexible and Adaptable
• Good Team Player
• Can work unsupervised and on own initiative
• Excellent investigative, problem solving and follow through skills.
• Able to maintain a high level of accuracy while working in a fast-paced environment
• Strong attention to detail